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The Artiva Agency system is designed specifically to meet the needs of NEAR and our clients, providing a complete solution for the entire receivables process.
The system's collection functions offer greater flexibility and control - properly managing accounts, identifying trends before they become problems and ensuring that accounts are worked to NEAR's high standards and to our client's requirements.
The flexibility of the Artiva Agency system allows NEAR to prioritize and create a business workflow that meets our specific business requirements. High priority accounts can be delivered automatically to our collections teams, allowing them first to work accounts with the best probability of obtaining payment. Information flows through the system based on business rules and is displayed in a customizable graphical user interface, which minimizes new collectors training time.
Artiva Agency integrates intuitive management tools to generate reports and search for information to help make important business decisions with confidence. The system's fully integrated contact management system provides the power to automate and monitor telephone activity.
Ontario Systems' Artiva Agency system is the most innovative tool for industry leaders, allowing North Eastern Asset Recovery to keep our competitive advantage. The Artiva Agency system incorporates the best technology in a seamlessly integrated package that combines case management and collection operations in one system. Such tight integration leads to higher productivity, performance and profits.
A Predictive dialer is an automated dialing system that allows our collection professionals to spend 50 minutes of each hour talking to a live person. There is no wasted time dialing numbers or listening to answering machines; all the collectors do is talk to the targeted debtor. Predictive dialers initiate phone calls while collectors are speaking with the right person. Following an algorithm that predicts the average time it requires to get a live answer and the average length of each conversation, the dialer permits a seamless flow from the end of the conversation to the start of a new call. Using the technology of a predictive dialer, Northern Eastern Asset Recovery has typically doubled and even tripled the productivity of our competition, ultimately leading to a greater success rate of recovery.
- Client System Access
- Customized Reporting
- Predictive Dialer
- Automated Workflow
- Multiple Data Format Acceptance
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